Help - Shopping Guide & Store Policies

TERMS AND POLICIES
Please review the following basic terms that govern your use of, and purchase of, products from elevensouls.com. Please note that your use of elevensouls.com constitutes your agreement to follow and be bound by those terms.

We may, from time to time, change the terms that govern your use of elevensouls.com . Your use of elevensouls.com following any such change constitutes your agreement to follow and be bound by the terms as changed. We may change, move or delete portions of, or may add to, elevensouls.com  from time to time.

CONFIRMATION
By approving these terms & conditions and confirming your order, a binding agreement is entered into. When we have received your order, you will receive an e-mail confirming your order. We reserve the right not to deliver in the event that the stock level was incorrect at the time of receiving the order. Should we be unable to deliver in accordance with the terms in the confirmation of the order, we will contact you and give you the opportunity to cancel the order. Please read the terms and conditions before placing any orders on elevensouls.com.

PAYMENT INFORMATION
We offer three different methods of payment for online customers.

  1. PayPal 
    PayPal allows secure payment with your PayPal account or a credit card. You will be redirected to PayPal to finalize your order when checking out.  There are no extra fees when paying with PayPal. More information about PayPal is available from paypal.com.
  2. Bank Wire Transfer  (for BOTH International or Greek orders)
  3. Cash on Delivery (for orders from Greece ONLY)

PRICES
Prices do not include delivery charges. We retain the right to adjust incorrect prices. Prices include Greek sales tax (VAT) at the current rate of 23%.

CURRENCY
We charge all orders OUTSIDE and INSIDE Europe in EURO.

SHIPPING / DELIVERY TIME
Goods will be dispatched on regular working days from Monday through Friday. Shipping prices are calculated by weight, size and quantity and will vary between destinations. All shipments are sent with Hellenic Post unless otherwise requested. We usually ship orders within 3 working days. Please allow another 7 to 15 working days for international delivery. All customers get a tracking number so they can follow their package during the whole transit time. All packages are fully insured for your security. Please feel free to contact us at info@elevensouls.com with questions or special requests regarding shipping services/standards.

NOTE:
• It is possible to have a shipping address that differs from the billing address. International customers outside the EU (European Union), please note that in some cases you might be subjected to customs, import taxes or brokerage fee when ordering from us, please check with your local customs office for your local rules and regulations. Non-EU orders are shipped solely on customer’s own responsibility, as elevensouls cannot act on customers’ behalf on tax and customs issues. Any order shipped to countries outside the EU can be possibly stopped at customs.

SHIPPING ESTIMATES

Greece €2-20
Europe €10-30
Rest of World €10-30

RETURNS AND EXCHANGES
Our return policy allows you to return the product for any reason within 14 days of having received it for store credit or exchange only. We cannot accept returns for a refund. You have the right to open the package and check the contents but the product must be returned in brand new unworn condition. All original packaging and labels shall be returned with the product without having been tampered with. Please note that you are responsible for the product until it reaches us. Please include the transaction number within the package so that it can be easily tracked.

If you wish to exchange a product, please contact us at info@elevensouls.com as soon as possible to notify us of the return in order to reserve another product or size and make all necessary arrangements. Products may only be exchanged for other products available from elevensouls. If an exchange is not possible, a store credit will be issued. Refunds will not be issued. All Sale items are final sale. No returns or exchanges will be given on sale items.

RETURN SHIPMENTS
Elevensouls Returns
Eftichidou 2
Athens
11635
Greece

PRIVACY POLICY
We respect the privacy rights of its online visitors and recognize the importance of protecting the information collected about them.

CONTACT
The easiest way to communicate with us is by mail: info@elevensouls.com – Our intention is to give you an answer within 48 Hours during weekdays.

Telephone:
+30 607 703898 between 12.00-17.00 (Monday, Wednesday, Saturday) & 12-21.00 (Tuesday, Thursday, Friday)

You can also connect with us through Facebook:
https://www.facebook.com/elevensouls

 

We are ready to assist you the best.
Thank You!